Refund policy

Returns & Refunds Policy

Last updated: 22/08/26

We want you to be satisfied with your purchase. This policy explains your rights and our process for returns, cancellations and refunds.

Your right to cancel

If you purchase from us online as a UK consumer, you generally have the right to cancel your order within 14 days of receiving the goods, without giving a reason.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

To request a cancellation or return, contact us at:

Email: Strive983@gmail.com

Please include your order number and state that you wish to cancel or return your order.

Condition of returned items

You may handle the product to the extent reasonably necessary to inspect it, in a similar way to how you could inspect an item in a shop.

If an item has been used or handled beyond what is reasonably necessary to inspect it, we may be entitled to make a deduction from the refund where permitted by law.

Faulty, damaged or incorrectly described products

Your statutory consumer rights are not affected by this policy.

If your product is faulty, damaged, or does not match its description, please contact us as soon as possible at Strive983@gmail.com  with your order number and, where appropriate, photographs showing the issue.

We will assess the issue and provide the appropriate remedy in accordance with applicable UK consumer law.

Refunds

Where you validly cancel an online order, we will refund you in accordance with applicable law.

Where a refund is due following cancellation, we will generally refund the standard delivery cost originally paid, but we are not required to refund additional costs resulting from your choice of a more expensive delivery option.

Refunds will normally be made using the original payment method.

Return postage

For a change-of-mind cancellation, you may generally be responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable law requires us to cover that cost.

Where goods are faulty, damaged, incorrectly supplied or otherwise do not conform to the contract, contact us before returning them so we can provide appropriate instructions.

Contact

For returns, cancellations or refund enquiries:

Email: strive983@gmail.com

Business name: AlignEase